SHIPPING POLICY

Shipping Policy – DrHealOrtho

At DrHealOrtho, we are committed to delivering your order as quickly and efficiently as possible. Below you will find detailed information about our shipping process, delivery timeframes, and how to track your order.

Order Processing & Shipping Timeframe

• Once your order is confirmed, we will process it within 1 to 5 business days.
• Orders are shipped directly from our warehouse or trusted suppliers to ensure the best quality and fast delivery.
• You will receive a tracking code via email within 1 to 5 business days after your order has been processed.

Delivery Timeframe

The estimated delivery time depends on your location and the shipping method selected at checkout:

📌 Please Note: Delivery times may be affected by customs processing, local postal services, and peak shopping periods.

Shipping Carriers & Tracking

• We work with various local and international carriers, depending on your shipping destination.
• Once your order has been shipped, you will receive a tracking number via email to monitor its status.
• You can track your order directly on our website or through the carrier’s tracking system.

📌 If you have not received your tracking code within the specified timeframe, please check your spam folder or contact our support team at drhealortho@gmail.com.

Delays & Lost Packages

• If your order is delayed beyond the estimated timeframe, we recommend first checking with the shipping carrier to determine the reason for the delay.
• If the carrier cannot locate your order, please contact us immediately at drhealortho@gmail.com so we can investigate the issue.
• If a logistics issue is confirmed, we will process a FULL refund or send a replacement order at no extra cost.

Important Notes

• If your order was placed using Bank Transfer or a local payment method, the time between payment and bank clearance may take up to 5 business days, affecting the processing time.
• During peak seasons (such as Black Friday and holidays), shipping times may be extended due to high demand.
• DrHealOrtho is not responsible for delays caused by customs, local postal services, or incorrect shipping addresses provided by the customer.

Customer Service

For any shipping-related questions, please reach out to our support team:

📧 Email: drhealortho@gmail.com
📅 Support Hours: Monday to Friday, 9:00 AM – 6:00 PM (UTC)

We appreciate your trust in DrHealOrtho and are committed to ensuring a smooth shopping experience.