TERMS OF SERVICE

Terms of Service – DrHealOrtho

Welcome to DrHealOrtho! By accessing our website and making a purchase, you agree to the terms and conditions outlined below. Please read them carefully before using our services.

---

1. Warranty & Order Guarantee

✅ We guarantee worldwide delivery, with a primary focus on Europe. If your order is not delivered due to unforeseen issues, DrHealOrtho guarantees a full refund once the loss is confirmed.

✅ Once your order is shipped, you will receive a tracking link via email to monitor the delivery status.

✅ If a delivery issue arises, please contact our support team at drhealortho@gmail.com, and we will investigate the matter with our logistics partners.

---

2. Security & Payment Processing

DrHealOrtho ensures 100% secure transactions through trusted payment providers.

✔ We accept Credit Cards, PayPal, Google Pay, Apple Pay, Shop Pay, and local payment options (depending on the country).
✔ All credit card transactions undergo anti-fraud verification for your protection.
✔ Payment confirmation may take 1 to 3 business days, depending on your bank or payment provider.

📌 Important: Payments must be made using valid credentials. DrHealOrtho is not responsible for issues caused by incorrect payment details.

---

3. Delivery & Shipping Policy

Estimated Delivery Time

• Standard Shipping (Free Shipping): 5 to 21 business days, depending on the destination.
• Express Shipping: Faster shipping option available at checkout.

Once the order has been dispatched, DrHealOrtho is not responsible for delays caused by customs, carriers, or incorrect shipping information provided by the customer.

📌 Tracking Code: You will receive an email with a tracking number within 1 to 5 business days after order processing.

Shipping Issues & Complaints

If an order is delayed beyond the estimated timeframe:

1. Check the tracking status using the provided link.
2. If the issue persists, contact the local carrier for an update.
3. If no resolution is provided, contact drhealortho@gmail.com, and we will open an investigation.

If the shipping carrier fails to deliver the package or the item is lost, DrHealOrtho will issue a full refund or send a replacement after verification.

📌 Returned Orders Due to Incorrect Address: If the shipping carrier is unable to deliver due to an incorrect address or an uncollected package, the customer must pay for reshipping fees. Refunds will not be issued in such cases.

---

4. Return & Exchange Policy

We want you to be fully satisfied with your purchase. If you need to return or exchange an item, the following conditions apply:

Return & Exchange Eligibility

✔ Returns for Dissatisfaction: Must be requested within 7 days of receipt.
✔ Defective Products: Eligible for exchange or refund within 14 days.
✔ Items must be returned in original packaging, unused, and in perfect condition.

📌 Returns or exchanges for promotional or sale items are not accepted.

How to Request a Return or Exchange

1. Contact us via email at drhealortho@gmail.com within the specified return period.
2. Provide your order number, product details, and reason for return.
3. Our team will respond within 48 business hours with instructions.

🚚 Return Shipping Costs:

• Returns due to defective items: DrHealOrtho covers the return shipping cost.
• Returns for dissatisfaction or exchange requests: The customer is responsible for return shipping costs.

📌 If the return request is not made within 7 days after receipt, the customer forfeits the right to return or exchange the item.

---

5. Order Cancellations

✔ You may request to cancel your order within 24 hours after payment.
✔ After 24 hours, cancellations may not be possible if the order has already been processed.

---

6. Additional Information

📌 Responsibility for Address Information
Customers must provide accurate and complete shipping details. DrHealOrtho is not responsible for issues caused by incorrect addresses.

📌 Reshipping Fees
If a package is returned to DrHealOrtho due to a failed delivery attempt (e.g., incorrect address, unclaimed package), the customer must pay a reshipping fee.

📌 Agreement to Terms
By completing a purchase, you confirm that you understand and accept these Terms of Service, including estimated delivery times and possible shipping delays.

---

7. Contact Us

For any questions or assistance regarding orders, shipping, or returns, please contact:

📧 Email: drhealortho@gmail.com
📅 Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (UTC)

Thank you for choosing DrHealOrtho!